Frequently Asked Questions

Every listing names the bird sizes it suits: small covers budgies and lovebirds, medium covers cockatiels and conures, large covers amazons, african greys and macaws. The risk with an undersized toy is not that it wears out quickly — it is that a larger beak turns it into swallowable pieces.

Materials are listed on every page. We stock untreated wood, seagrass, corn husk, sola and vegetable-dyed components, with stainless or nickel-plated hardware. Where a component carries a coating or a dye, the listing states it.

Shreddable toys are meant to be destroyed and replacing them often is the point. Hardwood and stainless items last far longer. Replace anything immediately if a bell has split, a rope has frayed into loops, or a chewed edge has become sharp — those three account for most cage injuries.

Many parrots treat anything new as a threat for a few days. Hang it outside the cage where the bird can see it, then move it in beside a favourite perch rather than replacing that perch. Rotating a small set of toys works better than leaving everything in permanently.

Foraging is the searching-and-working part of how a wild parrot spends its day. A foraging toy makes the bird work for something rather than take it from a bowl, and it is the single most effective answer to cage boredom and feather-plucking behaviour.

Unused items in original packaging can be returned within the window set out on the Return & Refund Policy page. For hygiene reasons a toy that has been in a cage cannot go back into stock, so please try the introduction steps above first.

Handling and transit times and the daily cut-off are set out on the Shipping Policy page, and a tracking link is emailed when your order is dispatched.

No — we ship within the United States only, in US dollars.

Still stuck? Contact us — [email protected] or +1 505-584-1803.