Shipping Policy
This policy explains how orders from Birds of a Feather Parrot Pantry are processed, dispatched and delivered. It applies to every order placed on this website.
1. Where we ship and what it costs
We ship within the United States only. We do not ship internationally, and we do not offer local collection — every order leaves by carrier. All prices and shipping charges are in United States Dollars (USD $).
- Free standard shipping on orders of $29 and above.
- Flat rate $3.99 standard shipping on orders below that threshold.
- No hidden fees. The total shown at checkout is the total you pay.
2. Handling and cut-off times
| Daily cut-off | 2:00 PM Mountain Time. Orders placed before the cut-off begin processing the same business day. |
|---|---|
| Handling time | 1–3 business days (Mon–Sat) from order confirmation to dispatch. |
| Processing days | Monday to Saturday, excluding United States public holidays. |
3. Transit time and delivery estimates
| Transit time | 5–10 business days (Mon–Sat) from dispatch to delivery. |
|---|---|
| Total estimated delivery | 6–13 business days from order placement, excluding weekends and United States public holidays. |
| Service level | standard shipping only. We do not offer expedited, next-day or weekend delivery. |
| Carriers | USPS, UPS. The carrier is selected by destination and parcel size. |
4. Tracking
When your order is dispatched we email a shipping confirmation containing the carrier name, the tracking number and a link. Allow 24–48 hours after dispatch for the first carrier scan to appear — a tracking number that shows no movement on the first day is normal.
5. Addresses
Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we will contact you to arrange reshipment and a further shipping charge may apply. We cannot redirect a parcel once it has been collected by the carrier.
6. Damage, loss and non-delivery
| Damaged in transit | email [email protected] within 48 hours of delivery with photographs of the item and of the outer packaging. |
|---|---|
| Marked delivered but missing | check with your neighbours and your local carrier depot first, then contact us so we can open a carrier investigation. Carriers usually require 3 business days before they will accept a claim. |
| Resolution | confirmed transit damage and confirmed carrier loss are resolved with a replacement or a full refund, as set out in our Return & Refund Policy. |
7. Delays outside our control
Severe weather, carrier network disruption and public holidays can extend transit times beyond the estimates above. We will keep you informed where we can, but published transit times are carrier estimates rather than guarantees.
Business information
| Business name | Birds of a Feather Parrot Pantry |
|---|---|
| Registered address | 2325 San Pedro Dr NE, Albuquerque, NM 87110, United States |
| [email protected] | |
| Telephone | +1 505-584-1803 |
| Opening hours | Tue–Sat: 10:00–18:00 · Closed Sun & Mon |
Last updated: August 8, 2026